WEBSITE PRIVACY POLICY

Pulsator Lures (Pty) Ltd
Registration Number: 2025/613812/07
VAT Number: 4120323136
77 Woodford Grove, Unit 2, Morningside, Durban, 4001

Effective Date: 15 September 2026
Last Updated: 15 September 2026

1. Responsible Party

Pulsator Lures (Pty) Ltd (“Pulsator Lures”, “we”, “us” or “our”) is responsible for the processing of personal information collected through this website and in connection with our business operations.

Our registered/head office address is:

77 Woodford Grove, Unit 2
Morningside
Durban
4001
South Africa

Information Officer: Rolande Petro-Nell Swemmer
Email: lande@pulsatorlures.co.za
Telephone: +27 82 697 6423

We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

2. Personal Information We May Collect

Depending on how you interact with us, we may collect:

• Name and contact details;
• Billing and delivery information
• Order, product and transaction information;
• Payment references, but not full payment card details where these are processed directly by a third-party payment provider;
• Product warranty, registration, serial number and support information where applicable;
• Information contained in enquiries, correspondence or other communications with us; and
• Technical information relating to your device, browser and use of our website, including cookies and similar technologies where applicable.

We only collect personal information that is reasonably necessary for legitimate business purposes.

3. How We Use Personal Information

We may use personal information to:

• Process and fulfil orders;
• Respond to enquiries and provide customer support;
• Arrange deliveries and maintain appropriate accounting and tax records;
• Process product registrations, warranties, repairs, support requests or recalls where applicable;
• Maintain and improve our website and services;
• Protect our website and business against fraud, misuse and security threats;
• Comply with legal and regulatory obligations; and
• Send marketing communications where permitted by law and where the applicable requirements have been met.

4. Sharing of Personal Information

We may share personal information where reasonably necessary with trusted third parties who assist us in operating our business, including:

• Website, hosting, technology and IT service providers;
• Odoo and relevant Odoo implementation or service providers;
• Payment and banking service providers;
• Courier and delivery providers;
• Professional advisers, including accountants, auditors and legal advisers;
• Manufacturers, distributors or service providers where required for warranty, repair, product support or recall purposes; and
• Government authorities or other parties where disclosure is required or permitted by law.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards and confidentiality obligations are in place.

5. Cross-Border Processing

Certain service providers used in the operation of our website and business may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, Pulsator Lures will take reasonable steps to ensure that the transfer and processing are undertaken in accordance with applicable data protection requirements, including POPIA.

6. Direct Marketing

We may use personal information to send information about our products, services or promotions where permitted by applicable law.

Where electronic direct marketing requires consent, we will obtain the required consent before sending such communications. Where applicable, we may rely on a permitted existing-customer relationship in accordance with POPIA.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies that are necessary for the operation, security and functionality of the website.

Where analytics, advertising or other tracking technologies are used, these may collect information such as browser type, device information, pages visited, approximate location and website usage information.

The specific cookies and tracking technologies used on the website may change from time to time. Where required, appropriate notice and consent mechanisms will be provided.

8. Security and Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is restricted to persons who require it for legitimate business purposes.

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or permitted by applicable law. Certain information may need to be retained for accounting, tax, legal, warranty or other legitimate business purposes.

9. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you;
• Request correction or updating of inaccurate or incomplete information;
• Request deletion of personal information where legally permissible;
• Object to certain processing of your personal information;
• Withdraw consent where processing is based on consent; and
• Lodge a complaint regarding the processing of your personal information.

Requests concerning your personal information should be directed to our Information Officer:

Rolande Petro-Nell Swemmer
Email: lande@pulsatorlures.co.za
Telephone: +27 82 697 6423

We may need to verify your identity before processing certain requests.

10. Complaints

If you have concerns about how we process your personal information, we encourage you to contact our Information Officer first so that we can attempt to resolve the matter.

You may also contact the South African Information Regulator:

Information Regulator (South Africa)
Telephone: 010 023 5200
Toll-free: 0800 017 160
Email: helpdesk@inforegulator.org.za

Website: https://inforegulator.org.za/

11. PAIA Manual

Pulsator Lures (Pty) Ltd maintains a PAIA Manual in accordance with applicable requirements.

A copy of the PAIA Manual is available on this website or may be requested from the Information Officer using the contact details above.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or applicable legal requirements.

The latest version will be published on this website with the applicable effective or updated date.